Terms and Conditions

In these conditions, unless the context requires otherwise:

  • “Buyer” means the company, firm, body or person purchasing the Services from IC Web People.
  • “Contract” means a contract, subject to these conditions, for the provision of the Services between IC Web People and the Buyer.
  • IC Web People means Dual Limited (company number 06943952) parent company and any subsidiary or agent of IC Web People through which the Services are sold.
  • “Order” means a purchase order in respect of the Services completed or agreed by the Buyer and submitted to IC Web People, together with all documents referred to in it.
  • “Quotation” is an agreed piece of work (incorporating these conditions) provided by IC Web People to the Buyer in respect of the Services. No contract will come into existence until IC Web People have written acceptance or an order form has been completed and signed on behalf of the Buyer and the order acknowledgement has been signed on behalf of IC Web People.
  • “Services” means the subject matter of each Contract between the Buyer and IC Web People, being the work and/or services or any of them to be performed by IC Web People for the Buyer pursuant to the Order.
  • “Standard Form” means IC Web People standard form of Order.


  1. A Quotation shall not be binding on IC Web People and a Contract will only come into effect upon acceptance by IC Web People of the Order by signing or counter signing the date of the order and returning it to a customer.
  2. The Contract will be subject to these conditions. All terms and conditions appearing or referred to in the Order or otherwise stipulated by the Buyer shall have no effect, unless such Order is in the Standard Form. Any variation to the Contract must be confirmed in writing by IC Web People.
  3. Quotations submitted by IC Web People shall remain open for acceptance by the Buyer for a period of 14 (fourteen) days from the date of the Quotation (unless in the Quotation some other period is specified) or when IC Web People withdraws the Quotation.
  4. These conditions shall, to the extent applicable, apply to goods and products in the same way as they apply to Services.
  5. The minimum length of any ongoing website services purchased will be 12 months.


  1. Where the Services are sold by reference to IC Web People published price list or tariff structure, the price payable for the Services shall be the ruling price as published in the price list or tariff structure current at the date of purchase.
  2. In other cases, the price for the Services shall, subject to clause 1.3 above, be that stated on the relevant Quotation.
  3. IC Web People shall (if applicable) add to the price of the Services, and the Buyer shall pay, an amount equal to any VAT or other sales tax or duty applicable from time to time to sales or supply of such Services.
  4. Any price changes will take effect from the 1st day of the month and the customer will be notified in writing 7 (seven) days before any price change takes effect.

Terms of Payment

  1. Subject to clause 3.2 the Buyer shall, at the time of submission of an Order to IC Web People, pay to IC Web People a non-refundable deposit for the Services specified on the Order of 33% of the value shown on the Order (“Deposit”).
  2. The Buyer shall not be required to pay a Deposit in respect of Optimisation or Web Hosting services.
  3. IC Web People shall invoice the Buyer for all Services (less any Deposit) immediately on completion of the web Site.
  4. Unless otherwise agreed in writing by IC Web People and without prejudice to clauses 3.1 and 4, invoices shall be payable by the Buyer immediately upon completion of the relevant Web Site to which the invoice relates.
  5. The Buyer shall make all payments due to IC Web People by cheque (supported by an appropriate cheque guarantee card) or by bankers draft or in cash or by telegraphic or electronic transfer direct to the company bank account or by arranged Direct Debit (and in each case in pounds sterling with relevant information for payment accounts supplied).
  6. If the Buyer fails to pay any amount due to IC Web People under this Agreement on the relevant due date, default interest at the rate specified by the Late Payment of Commercial Debts (Interest) Act 1998 shall be added to such amount for the period from the day after the due date until the date of receipt (whether before or after judgment) together with any reasonable and proper amounts incurred by IC Web People in seeking to recover such late payment from the Buyer (including, without limitation, legal fees).

Website Design

  1. The client unconditionally guarantees that any element of text, graphics or other artwork furnished to IC Web People for inclusion in the web design project are owned by the client, or that the client has permission from the rightful owner to use each of these elements, and will hold harmless, protect and defend IC Web People and it’s subcontractors from any claim or suit arising from the use of such elements furnished by the client.
  2. All creation files remain the intellectual property of IC Web People on completion of a web design project.
  3. IC Web People shall be free to reproduce, use, disclose, display, exhibit, transmit, perform, create derivatives works, and distribute any item from the clients web pages unless specifically agreed to do otherwise. Further, IC Web People shall be free to use any ideas, concepts, know how or techniques acquired in the construction of web sites for any purpose whatsoever including but not limited to developing, manufacturing and marketing products and any other items incorporating such information unless specifically agreed otherwise.

Website Optimisation (SEO)

  1. Whilst IC Web People will try to improve the position of your website in Search Engine results in response to a search request, we do not warrant that this effort is in any way guaranteed.
  2. IC Web People cannot be held responsible for any changes to the position of you Web Site in the Search Engine results in response to a search.

Website Services

  1. IC Web People are registered Reseller Partners for domain name registration, website hosting and mailboxes through heart internet. The registration of a domain name, hosting of a website or registering of mailboxes on behalf of the client is subject to the terms and conditions of these businesses on their individual websites.
  2. IC Web People will accept no liability for any financial loss resulting from a domain not being renewed.
  3. IC Web People shall have no liability arising from any financial loss arising from any registered mailbox not being available.
  4. A change of £39.99 + VAT minimum will be charged for any domain transfer, more complex sites will in course have a higher transfer charge. A domain will only be transferred if this has been paid as well as any other outstanding balance owed.

Ecommerce Website Services

  1. IC Web People supply E Commerce Services and the client is subject to the terms and conditions of this business on their individual websites.
  2. IC Web People will accept no liability for any financial loss resulting from the use of any E Commerce website.

Affiliate Program

  1. IC Web People reserve the right to end the affiliate program at any time without prior notice. At such a time commission will only be paid on projects already signed off. (signed off within the sub heading affiliate program refers to an already completed project which has been invoiced and paid in full by the client)
  2. IC Web People reserve the right to cancel any affiliates account and end a partnership without prior notice. At such a time commission will only be paid on projects already signed off.
  3. IC Web People will only ever issue a commission after a project has been signed off.
  4. The affiliate account located on our web page is only to be used as a point of reference and the data contained within is only to be used as an approximate indicator of leads and commission rather than an exact record.
  5. IC Web People reserve the right to selectively take on suitable development projects which are generated from affiliate’s leads.
  6. IC Web People reserve the right to change the payment period on all commissions depending on current business trends and related income.
  7. IC Web People reserve the right to pay commission on projects only where the client has come from a referral URL or provided an affiliates unique referral code prior to a quotation being provided on the project.
  8. IC Web People will not be held responsible for any problems that arise from using our Banners or code on your website. This includes code and images which is added by both yourself and you or your web developer(s).
  9. IC Web People reserve the right to modify/add/remove conditions without notice and it is expected that affiliates should keep up to date by visiting this page periodically.


  1. IC Web People process transactions via electronic bank transfer or cheque.
  2. IC Web People charge a 33% deposit before any work is started. This is a non refundable charge.

Warranty and Limit of Responsibility

  1. IC Web People acknowledges and agrees that it shall perform the Services:
    1. with reasonable skill and care; and
    2. in accordance with good industry practice.
  2. The Buyer acknowledges and agrees that IC Web People shall have no liability to the Buyer in respect of the positioning of the Buyer’s Web Site.
  3. The Buyer’s remedies in respect of any claim under the foregoing express warranty or any condition or warranty implied by law or any other claim in respect of the Services or Web Site or any workmanship in relation to them (whether or not involving negligence on the part of IC Web People) shall, in all cases, be limited to re-performance of the Services or refund of the relevant purchase price.
  4. IC Web People shall not in any circumstances be liable to the Buyer for any indirect or consequential losses or any loss of profits purported to have been suffered by the Buyer.
  5. IC Web People shall not be liable for any failure in the performance of any of its obligations under the agreement caused by factors outside its control.

Delivery & Completion Dates

  1. IC Web People undertakes to use its reasonable endeavours to provide completed Services to the Buyer within 40 days of the date on which IC Web People receives a signed Order from the Buyer.
  2. The dates for carrying out the Services and delivery of any resultant Web Site are approximate only and, unless otherwise expressly stated, time is not of the essence for delivery or performance.
  3. IC Web People will not be liable in any circumstances for the consequences of any delay in delivery or performance or failure to deliver or perform save where the same is as a result of the negligence of IC Web People.
  4. No delay (unless material) shall entitle the Buyer to reject any delivery or performance or any other Order from the Buyer or to repudiate the Contract or the Order.

Responsibility for approving the website

  1. The Buyer acknowledges and agrees that IC Web People shall produce the Web Site based on information provided to it by the Buyer.
  2. Notwithstanding clause 8.1, it shall be the responsibility of the Buyer (and not IC Web People) to review and approve the content of the Web Site (including, without limitation, the spelling of names and addresses and the accuracy of telephone numbers) at the time of the completion of such Web Site by IC Web People to the Buyer for approval by the Buyer.
  3. IC Web People shall have no liability to the Buyer for any inaccuracies in the Web Site if and to the extent that the Buyer has failed to review and/or approve (or require amendment (as the case may be)) provided to the Buyer by IC Web People pursuant to this Agreement.


  1. IC Web People may terminate the Contract immediately in the event that the Buyer is in breach of its obligations under the Contract and/or the Buyer suffers any event of insolvency or is or becomes unable to pay its debts as they fall due.
  2. IC Web People may at its discretion suspend or terminate the supply of any goods and services if the buyer fails to make any payment when due or otherwise defaults in any of its obligations under the contract or any other agreement with IC Web People or becomes insolvent, has an administrative receiver appointed of its business or is compulsorily or voluntarily wound up or IC Web People bona fide believes that any of those events may occur and in any case of termination may forfeit any monies paid.
  3. IC Web People may by written notice terminate the Agreement immediately and without liability for compensation or damages except as mentioned in this agreement if the Buyer fails to make payment as specified above.
  4. Any contract cancelled during the first twelve (12) months will incur a penalty charge of £200.

Third Party Claims

The Buyer shall indemnify IC Web People and keep IC Web People indemnified from and against any and all actions, costs (including, without limitation, the cost of defending any legal proceedings), claims, proceedings, accounts and damages in respect of any infringement or alleged infringement by a third party of any patent, registered design, unregistered design, design right, copyright, trade mark or other industrial or intellectual property rights resulting from compliance by IC Web People with the Buyer’s instructions, whether express or implied.

Assignment & Sub-Contracting

  1. None of the rights or obligations of the Buyer under the Contract may be assigned or transferred in whole or in part without the prior written consent of IC Web People.
  2. The Web Site shall be for the sole use of the Buyer and shall not be capable of assignment to a third party by the Buyer.
  3. IC Web People shall be entitled to sub-contract any work relating to the Contract without obtaining the consent of, or giving notice to, the Buyer.


  1. Any notice or other communication to be given under these conditions must be in writing and may be delivered or sent by prepaid first class letter post or facsimile transmission.
  2. Any notice or document shall be deemed served: if delivered, at the time of delivery; if posted, 48 hours after posting; and if sent by facsimile transmission, at the time of transmission.


The invalidity, illegality or un-enforceability of any provision of these conditions should not affect the other conditions.

Third Party Rights

A person who is not party to this agreement shall have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement. This clause does not affect any right or remedy of any person which exists or is available otherwise than pursuant to that Act.

Law & Jurisdiction

The Contract shall be governed by and construed in all respects in accordance with English law and the parties hereby submit to the exclusive jurisdiction of the English courts.